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Ionic tracker update - connecting to wifi

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‎10-17-2019 16:27

‎10-17-2019 16:27

Hi, I have been trying to update the Fitbit tracker a few times. I have not been successful yet as it keeps ‘searching for wifi’. The wifi is quite strong. Please advise what is required to be done.

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‎10-17-2019 17:00

‎10-17-2019 17:00

@aesmenon1 , I had intermittent problem with wifi connection with the watch, most recently during the update.  You might want to try account/ionic/wi-fi setting on the App and get around it that way.  That helped in my case.

 

However, on my ionic, under settings/about/ IP address, it says wi-fi off.  Practically, I do not have issue with syncing my device so its not a big deal for me.

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‎01-29-2020 10:59

‎01-29-2020 10:59

When is says searching for Wifi, give it a while. Do not close the app or take any other action. Eventually (after a couple of minutes), the app will tell you it is having trouble connecting and will take you to the Wifi setup menu. That will allow you to re-enter Wifi information. Once that's done, the Fitbit should reconnect and update without any issues.

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