help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic tracking Hike and Walk exercises at the same time

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-17-2020 12:47 - last edited on ‎05-18-2020 17:41 by Fitbit Moderator

‎05-17-2020 12:47 - last edited on ‎05-18-2020 17:41 by Fitbit Moderator

Whenever I’m tracking a hike, my ionic counts the hike as exercise but also adds a walk as exercise for the same hike, so it shows double calories etc. I’ve double checked and the auto recognition is off for walking. My husband has an ionic and his only logs the hike. I’m not sure how to fix this so that it only logs the hike for exercise. 

 

Moderator edit: Subject for clarity 

Best Answer
0 Votes
1 REPLY 1

‎05-18-2020 17:41

‎05-18-2020 17:41

Hi @RobinK9215, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared, seems odd that your Ionic is logging the Walk exercise even though such activity is off to be auto-recognized with the SmartTrack feature. To better assist you with this, can you please let me know when was the first time you experienced this issue and how many times since then? Is this occurring with other activities or just with Hike? Which mobile device are you using to sync your Fitbit?

 

In the meantime I receive your answers, please restart your Ionic following the steps that are specified on our help article: How do I restart my Fitbit device?

 

Keep me posted. 

Best Answer
0 Votes