Ionic tracks heart rate when I am not wearing it

[MrsBraaksma]

My iconic has been tracking my heart rate when I'm not wearing it. I've tried restarting it several times and turning the heart rate monitor on and off and still it will not stop tracking. Any ideas how to fix?  🤔

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @MrsBraaksma.

Thanks for the details shared in your post and for already trying to resolve the issue. I understand your concern and would like to confirm if the watch hasn't been worn for at least a minute before checking your heart rate? 

I'll be around.

[MrsBraaksma]

Yes correct my watch wasn't worn for at least a minute before I put it on. 

Sent from Yahoo Mail on Android

[MrsBraaksma]

Yes correct. My watch has not been worn for at least a minute before checking again. 

[LiliyaFitbit]

Thank you for your reply, @MrsBraaksma.

I appreciate the additional details. The best way to get help for this problem is to chat with our Support team online or give them a call. They will evaluate your device's behavior and help you with this matter. Click here to get connected. 

See you around.