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Ionic - turning on and off now frozen

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‎10-06-2020 11:19

‎10-06-2020 11:19

Hi there. Never had any issues with my ionic until today. 

 

After a run, it started blinking on and off with the Fitbit logo start up. 

 

Tried resetting. Nothing. 

 

Now it is frozen on the Fitbit logo. 

 

Any ideas? 

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‎10-07-2020 16:52 - last edited on ‎12-06-2025 08:29 by Fitbit Moderator

‎10-07-2020 16:52 - last edited on ‎12-06-2025 08:29 by Fitbit Moderator

@Ihenton24 A warm welcome to the Fitbit Community! Thank you for getting in touch about this. 

I appreciate the troubleshooting tried prior to posting. In this case, I've shared your post with our Support team and someone will contact you as soon as possible. Keep in mind that due to recent events affecting our operations we may take a bit longer to get back to you. 

I'll be around if you have any additional questions! 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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