Ionic turns off when unplug from charger

[BrianC2131]

I’ve had the Fitbit Ionic Adidas Edition for less than a month. The first thing I noticed was that the battery life was not 4 days. More like 2 days, at the most. Last week it started turning itself off in the middle of the day. Yesterday, it did it 4 times. Called a Fitbit for help and was told to do a reset. Did this and now the watch won’t stay turned on. As soon as I take it off the charger, it turns off. I’ve not had much luck with Fitbit products in the past. I was hoping this time would be different. They are sending me another one. If there are problems with this one, I’ll never purchase a Fitbit product again. Very disappointed.

Moderator edit: format and updated subject for clarity 

[SilviaFitbit]

A warm welcome to the Community @BrianC2131! Sorry to hear that you've had some issues with Fitbit products. Fitbit is always here to continue assisting you, if you have any inconvenience with your watch. Your feedback is truly appreciated and Fitbit is always reviewing the forums to provide feedback to our product development team. 

Don't hesitate to come back if you need further assistance. 

[jjoonathan]

Same here, man. My ionic's battery died in six months and support refused to replace it. Very frustrating.

[Greg02]

I called support because my Blaze battery and the heart rate monitor no longer worked after 1.5 years, I was told that because the warranty was over all they could offer me was a discount on a new one. I was upset but fitbits are addictive so i bought the Ionic Adidas. Out of the box the buttons didn't work and now I'm waiting on a new one, over a week now. I am also giving Fitbit one last shot.

[BrianC2131]

The replacement Fitbitwas supposed to be delivered yesterday. It was not. Now, the tracking information in the email from Fitbit has no new delivery date. It simply shows the package sitting at a FedEx facility in Tennessee. 


Sent from my Verizon, Samsung Galaxy smartphone

[jjoonathan]

I hope you have better luck than I did: my $300 ionic's battery died after six months and they didn't honor the 1 year warranty or even give me a coupon, just hooked my increasingly desperate emails up to a robot that keeps babbling about "keeping me in the fitbit family" 😞

[Zeeshanqadeer]

Hi, I bought my fitbit ionic watch just yesterday so I charged it and started downloading the fitbit app and started syncing it to the watch, after I've done all that I unplugged the watch since it was fully charged but it won't stay on without the charger plugged to it, why 

[AndreaFitbit · Accepted solution]

Hi everyone, and welcome to our new members.

Currently there is a voluntary Safety Recall of Fitbit Ionic Smartwatches. For more information, please visit our web page at help.fitbit.com/ionic.

I wanted to let you know that I'm going to close this thread to keep the Community organized and prevent any confusion. 

Have a great rest of your day.