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Ionic turns off when unplugged from the charger

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‎03-11-2021 09:34 - last edited on ‎03-12-2021 10:41 by

‎03-11-2021 09:34 - last edited on ‎03-12-2021 10:41 by

Hi! I have a problem that appeared today, meaning it closed once and I said it was discharged, but in aolicition it tells me that I have a medium battery, I put it to charge, everything works normally, it shows me that it charges, everything is ok but the surprise, when I unplug the charging cable it closes completely, when I plug it in it starts from the beginning it opens, everything is ok, but if I unplug it again, I reset it from the factory with the cable connected, it reset but the same problem , next to the battery icon it shows me that it is charging but when I remove the cable it is dead

 

 

Moderator edit: subject for clarity 

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‎03-12-2021 10:40

‎03-12-2021 10:40

Welcome to the Fitbit Community, @SunsetRunner.

 

Thank you for sharing the details of the issue you’re experiencing. I appreciate your troubleshooting efforts. I was able to see that you have already contacted our Support team. If you still need help, please feel free to contact our team back as they have already all the details and special tools to continue assisting you. 

 

Have a nice day!

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