Ionic turns on but is stuck on grey screen

[VenomousSteam81]

My Ionic won't fully boot. It's stuck on a grey screen. Some things to note are that the heartrate sensor is lit up and flashing, it won't vibrate when I hold the left side button (it should open the music controller), and sleep mode is making the backlight dim. It died before this happened. What can I do? I got the watch from my Dad for my 15th birthday (it used to be his).

Moderator edit: format.

[Odyssey13]

Hi @VenomousSteam81  the Ionic is under a voluntary recall - click to learn more.

[AndreaFitbit · Accepted solution]

Thanks for getting back to us @VenomousSteam81. I'm sorry to hear that your Fitbit Ionic is stuck on a grey screen.

As @Odyssey13 mentioned, currently there is a Voluntary Safety Recall of Fitbit Ionic Smartwatches and won't be more updates or watches. For more information, please visit our web page at help.fitbit.com/ionic.

I wanted to let you know that I'm going to close this thread to keep the community organized and prevent any confusion.