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Ionic unable to connect to Wifi and transfer music

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‎04-01-2020 06:46 - last edited on ‎04-16-2020 16:10 by Fitbit Moderator

‎04-01-2020 06:46 - last edited on ‎04-16-2020 16:10 by Fitbit Moderator

ionic is unable to connect to home wifi and tranfer music and will not connect to my windows 10 laptop 

 

Moderator edit: Updated subject for clarity

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‎04-16-2020 16:14 - last edited on ‎12-03-2024 04:26 by Fitbit Moderator

‎04-16-2020 16:14 - last edited on ‎12-03-2024 04:26 by Fitbit Moderator

@clivem2458 It's nice to see you on the Community. Sorry for the delayed reply. 

Thanks for getting in touch about this. I would like you to make sure you're doing this procedure to connect your Ionic to your Wi-Fi. Also, please follow these steps to transfer music to your watch. 

If you continue experiencing difficulties, please provide me with more details about this. Are you receiving any error message while connecting it to your Wi-Fi or transferring music? 

Keep posted! 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎04-18-2020 10:52

In response to SilviaFitbit

‎04-18-2020 10:52

hi I have tried to connect but a error message stats the blue tooth is off,  I am using a windows 10 laptop with the fitbit dongle which works perfect when I synced with my watch. Please advise

Regards 

Clive

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‎05-09-2020 13:58

In response to clivem2458

‎05-09-2020 13:58

@clivem2458 Thanks for getting back. Sorry for the delayed reply. 

 

I appreciate that you mentioned you're getting an error message when trying to connect your watch. It sounds like you have the Windows 10 app installed on your laptop. Since you're trying to download music to your Ionic, you will need to install Fitbit Connect, please confirm you've download it in this page and follow this procedure. 

 

If you keep experiencing difficulties, please attach a screenshot of what you're seeing. 

 

Let me know the outcome.

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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