Ionic unpaired from account overnight

[ithomas]

The last two mornings, I've awoke and the Fitbit Ionic device is no longer listed under my Fitbit app.  It has been removed somehow.  Also, the language on the Ionic itself changed overnight and I had to re-pair the device.  As a result I can't track my sleep.  Has anyone had this issue?  Any advice?

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @ithomas, welcome to the Community Forums.

Thanks for bringing this to our attention and for the details that were described on your post. To better assist you with this uncommon situation, can you please let me know which phone are you using with your Fitbit Ionic? Did you experience this issue in the past or is it the first time? Since your post was shared on February 19th, can you please let me know if you experienced the same issue again? In the meantime I receive your answers, please restart your Ionic and troubleshoot the Fitbit app with the following steps:

1. Force quit the Fitbit app.
2. Uninstall the app from your mobile device.
3. Make sure that the OS version of your phone is up to date.
4. Reboot your mobile device.
5. Reinstall the Fitbit app.
6. Login using your account credentials.

Looking forward to your reply.

[ithomas]

I'm using a Pixel 2XL.  This issue occurs during the day now too.  The Fitbit will vibrate and I will look at it and it has reverted to another language and has been removed from my "Synced Devices" list in the Fitbit app.  I have tried what you suggested - force quitting, uninstalling, restarting, updating, resetting the Ionic but nothing seems to work.

[RicardoFitbit · Accepted solution]

Your reply is appreciated @ithomas.

I'm sorry to know that you're still experiencing difficulties with your Ionic despite trying the troubleshooting steps that were shared on my previous post. Because the issue wasn't solved, the best way to get help for this specific problem is to chat directly with our Customer Support team or give us a call. That said, please click here to get connected and receive further assistance.

I'll be around if you need anything else.