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Ionic unresponsive

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‎05-04-2019 07:38 - last edited on ‎05-05-2019 11:51 by Fitbit Moderator

‎05-04-2019 07:38 - last edited on ‎05-05-2019 11:51 by Fitbit Moderator

I went to bed last night with about 70% charge on my Ionic.   I woke up this morning and it was completely dead.  I've tried charging and resetting/restarting.  No luck.  Anyone have any advice?

 

Moderator edit: Subject for clarity 

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‎05-05-2019 11:54 - edited ‎05-05-2019 11:54

‎05-05-2019 11:54 - edited ‎05-05-2019 11:54

Hello @Hj8441 thank you for bringing this to my attention. Let me give you a warm welcome to our Community and a hand with your concern.

 

First, I'd like to appreciate your time and efforts troubleshooting this situation prior posting. If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and take in consideration such steps. If by any chance, after taking those steps in consideration your Ionic remains unresponsive, please try again to restart your device and let me know how it goes.

 

I'll be here if you need further assistance. Let me know if you have any additional questions.  

 

 

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‎05-05-2019 13:39

‎05-05-2019 13:39

Also check this link... it might explain what is going on with your watch.

 

https://community.fitbit.com/t5/Ionic/My-Ionic-will-not-turn-back-on/m-p/3317707/highlight/true#M883...

 

 

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‎05-06-2019 12:50

In response to madgrizzle

‎05-06-2019 12:50

Hello @madgrizzle It's nice to see you again posting in our Community.

 

I appreciate the suggestion that was provided to our user, this information might be helpful to resolve their concern. Don't hesitate to contact me back if you have any other questions and if you have questions about the resolution given by our Support team, please contact them back for more details. 

 

I'll be around. 

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