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Ionic warranty

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‎07-21-2019 12:29

‎07-21-2019 12:29

Hi. My ionic is 11 months old (bought in UK) and has just stopped working. It had 60% battery but after swimming just turned off and never turned back on, this was 7 days ago. I tried all the tips on the website of holding buttons , charging for hours to no avail. I emailed support and they sent me a email containing a job number after 48 hours but nothing since. I have DMd the twitter support and they reply promptly but don't seem to be able to get the email team to contact me. I just want to send this back under warranty but it's painful. Is there a number I can call?? 

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‎07-21-2019 20:22

‎07-21-2019 20:22

Welcome to the Fitbit Community @Andyt11. 

 

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with your Fitbit Ionic. Thank you for your efforts to resolve the issue, contacting Customer Support and providing the additional details. I've shared your post with our Support team and they've mentioned that you already have a case with them. I know they will be glad to help you out and provide you a solution, please keep an eye on your inbox. You should receive an email from them soon. I appreciate your patience and understanding. 

 

You can contact our UK Customer Support at 0800 069 8505, Monday - Friday, 8:00 AM - 7:00 PM. 

 

I'll be around if you need further assistance. 

 

 

 

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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