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Ionic was dead for a couple weeks...now won't do anything

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‎11-07-2019 15:24

‎11-07-2019 15:24

My fitbit ionic died like it has before.  I had to wait to find the charger because I moved recently.  it was dead for about 2 weeks and then I tried plugging it in.  I had it plugged in ll night and it never turned on.  I thought it was the charger block I was using.  I tried three different charger blocks and it still will not turn on.  I looked up solution here and I took a toothbrush and wiped all the dust out and cleaned the connections to the fit bit and to the charger with alcohol.  I plugged it into the laptop and it still has not done anything. I have tried hold all the buttons down in different variations and nothing happens.  I had my first one and I used my warranty to exchange right before my two year mark and exchanged it for another one because I could not even get through half a day without the battery dying from a fresh 100%. They told me that I could not buy another extended warranty for the exchanged one because they were not doing that anymore.  So basically I just had to hope that nothing went wrong.  I have not had this exchanged one for very long and things have been going fine until now.  It just seems weird that after being plugged into power for two days now that I cannot even get it to turn on.  I tried to find it in the app on my laptop and it wont even find my tracker.  Said it was last synced Sept 26 and that is because I have not had the app on my phone.  I really do not see how my fitbit just suddenly broke.  It was absolutely fine.  I really just want to fix this. I removed the device thinking I could just start over but of course the app cannot even find my ionic now 😞

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‎11-08-2019 08:55

‎11-08-2019 08:55

@Jenfroggie Welcome to the Community. Thanks for the details mentioned and the troubleshooting tried. 

 

Sorry to hear that you're experiencing this with your Ionic. Since you've tried the recommended troubleshooting and it's still not working. I've created a case with our Support team and they will continue assisting you. 

 

I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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