help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic watch face has fallen out

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-11-2021 23:48 - last edited on ‎06-13-2021 11:21 by

‎06-11-2021 23:48 - last edited on ‎06-13-2021 11:21 by

I wear my Ionic when I go walking.  I’m in my seventies, so no rough handling.  I’ve had it for two and a half years.  Today the watch face fell out and the watch no longer works.   I know the guarantee is for one year only, but I don’t think an expensive watch which has never been abused should fall to pieces so quickly.  The watch is clearly unfit for purpose.  I see on various forums that it is a common problem with Fitbit watches.  I’ve enjoyed watching my statistics over the last two years, but I don’t think I’ll be buying another Fitbit.  It looks like an Apple Watch coming up.

 

 

Moderator edit: subject for clarity 

Best Answer
0 Votes
1 REPLY 1

‎06-13-2021 11:21

‎06-13-2021 11:21

Welcome to the Fitbit Community, @SunsetRunner.

 

Thanks for the details shared in your post. I understand how you are feeling about this situation. The best way to get help for this problem is to chat with our Support team online or give them a call. They will evaluate the issue and help you with this matter. Click here to get connected. 

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes