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Ionic water damage

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‎07-26-2020 10:27 - last edited on ‎07-27-2020 18:28 by Fitbit Moderator

‎07-26-2020 10:27 - last edited on ‎07-27-2020 18:28 by Fitbit Moderator

Hi, I went for a with my fitbit ionic and even though its supposed to be waterproof, water got into the screen of my fitbit and it's not working properly because of the water. Is there any way to get the water out of the screen or is there anything else I can do?

 

Moderator Edit: Clarified subject

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‎07-27-2020 18:27

‎07-27-2020 18:27

Hi @Cardiovascular1, welcome to the Community Forums!

 

Thanks for bringing this to our attention. Because your Ionic was designed to be swim proof, Let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.

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