02-23-2020 09:41
02-23-2020 09:41
Hi, I was having an issue with my ionic not counting steps and the clock being off so I tried everything I'd done before when that happened hold the middle and bottom buttons to restart it, un-sync and resync it and nothing worked and this has happened before where I needed to factory reset it but it never went black mid way through and now it wont do anything and I've had it on charger for 12 hours and I'm not sure what to do. Any help is appreciated and thanks in advance.
02-23-2020 10:04
02-23-2020 10:04
Try a Restart and do it several times if necessary.
02-23-2020 10:11
02-23-2020 10:11
I've tried that and it doesnt seem to respond, it won't even turn back on.
02-23-2020 10:17
02-23-2020 10:17
Contact Customer Support.