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Ionic went blank and doesn't turn on

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‎07-26-2018 16:20 - last edited on ‎07-28-2018 12:39 by Fitbit Moderator

‎07-26-2018 16:20 - last edited on ‎07-28-2018 12:39 by Fitbit Moderator

I just receive my new brand ionic adidas edition a couple days ago, and suddenly meanwhile i was doing excercise it just went off, giving a message of low battery, when i just charge it before doing excercise, and just shut down, now i connect it to charge it and it went blank, it doesn´t turn on, PLEASE HELP!

 

Moderator edit: Updated subject for clarity 

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3 REPLIES 3

‎07-26-2018 16:32

‎07-26-2018 16:32

Something shook loose in the activity @ionicfit33, no other explanation I can think of - contact customer service chat and let them know you suspect you have a dud.

Sorry for the trouble, mine are very reliable, love the band on this one!

Community Council Member

WmChapman | TX

Ionic, Versa, Blaze, Surge, Charge 2, 3 SE, AltaHR, Flex2, Ace, Aria, iPhoneXR "Every fitbit counts"

Be sure to visit Fitbit help if more help is needed.

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‎07-28-2018 12:37

‎07-28-2018 12:37

A warm welcome to the Community @ionicfit33! It's pretty weird that while you were exercising your Ionic shut down and it's not working anymore. Just as our dear council @wmchapman mentioned, the best thing to do is to contact our Support team. 

 

I've shared with them your post and they've mentioned that you already have a case with them. Please continue the communication via email, they always have options for you. 

 

Hope this helps! Robot Happy

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎08-04-2018 04:41 - edited ‎08-04-2018 18:01

In response to SilviaFitbit

‎08-04-2018 04:41 - edited ‎08-04-2018 18:01

Hi @SilviaFitbit,

I appreciate your concern about my case and it come in time. Saddly and very disappointed after spending more than 320£  and an extra accessory(belt) and olny used it for two days and went back to the box. I have send all the requirements for my case hasn't been resolve.

I would qualify one of the worst CUSTOMER SERVICE in Fibit, everytime I respond by email and different person respond and has been at least four people who has assisted me,the worst case I was ask for a video and it seem thqt in customer service can't even open a video file? So please help and need a positve outcome. Thank you.

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