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Ionic went blank

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‎08-17-2020 23:35 - last edited on ‎08-18-2020 16:18 by Fitbit Moderator

‎08-17-2020 23:35 - last edited on ‎08-18-2020 16:18 by Fitbit Moderator

So my ionic went blank last night, it has been fully charged but isn’t doing anything. No data available and not counting steps or anything else.

 

any ideas?..

 

Moderator Edit: Clarified subject

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‎08-18-2020 16:10 - last edited on ‎01-06-2025 08:22 by Fitbit Moderator

‎08-18-2020 16:10 - last edited on ‎01-06-2025 08:22 by Fitbit Moderator

@Ritamcnally62 A warm welcome to the Fitbit Community. Thanks for the details mentioned. 

I've shared your post with our Support team and they mentioned that you already had a case with them, please continue the communication through email, they'll be happy to help. 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎08-18-2020 16:23

‎08-18-2020 16:23

I feel Fitbit watch should work with mobile number

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‎08-20-2020 17:32 - last edited on ‎01-06-2025 08:22 by Fitbit Moderator

In response to Chandrasekharan

‎08-20-2020 17:32 - last edited on ‎01-06-2025 08:22 by Fitbit Moderator

@Chandrasekharan A warm welcome to the Fitbit Community. Thanks for getting in touch about this. 

In order to provide you with the best information possible, please let me know if you're experiencing the same issue that the one reported in this thread or provide me with more details about any issue you're experiencing. 

Looking forward to hearing back from you. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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