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Ionic went completely black no sign of life. Even after putting it one the charger for several hours

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‎03-25-2019 19:24

‎03-25-2019 19:24

Ionic went completely black no sign of life. Even after putting it one the charger for several hours

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3 REPLIES 3

‎03-25-2019 19:36

‎03-25-2019 19:36

Join the club. Mine went this morning. Going through some of the forums. We're far from the only ones. 

I've tried the suggestions:

- pressing and holding the left and bottom right button

and

- pressing and holding all buttons

No response from the watch.

Yeeeaaa Fitbit!

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‎03-25-2019 21:55

In response to KevArch

‎03-25-2019 21:55

Update - Just went through support. Suggested doing the things already done; cleaning, different charging (outlet / USB), hold buttons. All didn't work...……….so I have an expensive piece of garbage to wear on my wrist. Customer service was polite and tolerant. However, they are unable to provide any more than 25% / 40% discounts to use on the online store. Will offer free shipping but that's the most. Fitbit does not stand behind their products.

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‎03-26-2019 00:06

In response to KevArch

‎03-26-2019 00:06

YES same here..also did all the following but no response! where is the customer support?

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