Ionic went completely dead today

[Paolaandrea2001]

I have my Ionic for more than a year, then today, suddenly and with a 70% of charge, it went black, the back lights are also not flashing, I am really sad and dissapointed, Ionic is not cheap, I notice a device update on the phone application right after it died, of course I am not able to do it since the app cant find the fitbit because is completely dead, I have try the factory reset and nothing seems to work.

[SilviaFitbit]

@Paolaandrea2001 It's great to see you around. Thanks for the details mentioned and the troubleshooting tried. 

Sorry to hear that you're experiencing this with your Ionic. In this case, I've shared your post with our Support team, they will continue assisting you and providing you with options. Each case is reviewed individually and the option provided is based in the Fitbit Warranty. 

I'll be around if you need further assistance. 

[Sooners17]

My Ionic just went black after an update as well.  It is still powered, just screen is not responsive.  When I push and hold all 3 buttons at once to reset, the fitbit icon comes up, but soon after, screen goes black again.  I did notice the heart monitor was still activating when I moved the watch.

Is there a fix for this yet?

[SunsetRunner]

My ionic has also just gone completely dead!

[blu-steel]

 Have 2 Ionics thss as t

died. One the screen is blank and won’t charge. The other won’t connect to phone. They told me out of warranty period. So disappointed.

[Gabriel19]

Mine did to, they were very supportive and sent me a replacement. It has to do with battery being completely dead, update and if you don’t charge it before it goes to 0% it will go dark as in dead. Reset won’t work 

[SilviaFitbit]

@Sooners17 Welcome to the Community! Thanks for the details mentioned. Sorry for the delayed reply. 

I would like you to perform a factory reset, you can find the instructions here. 

@Sunsetrunner Thanks for stopping by. I would like you to restart your watch and fully charge it. If you find any inconveniences while charging it, please try the steps in this article. 

@blu-steel and @Gabriel19 Thanks for stopping by. I appreciate that you've shared the experience you've had with our Support team. Rest assure that each case is reviewed individually and the option provided is based in the Fitbit Warranty. 

I'll be around if you have any additional question.