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Ionic went off after an unsuccessful update

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‎09-17-2020 07:49 - last edited on ‎09-18-2020 12:32 by Fitbit Moderator

‎09-17-2020 07:49 - last edited on ‎09-18-2020 12:32 by Fitbit Moderator

I tried to update ionic 3 days ago. after that , the touch screen and the buttons stopped working. the fellow in online help instructed me to do a factory reset and to setup the watch from zero. while doing so, the watch experienced WiFi connection fail. I tried a normal reset by holding the left and bottom right key to make it connect to WiFi again. the first time I did the normal reset, the WiFi connection was back and the watch continued to do the setup process. after afew minutes, again a WiFi connection failure happened, again I tried normal reset. suddenly the watch went off and did not turned on again. during all this , the watch was connected to the charger. I left it for a day aside, then tried to turn it on again, tried to charge it again , tried normal reset , tried factory reset...nothing made it to turn on and work again. is there anything I can try to make my watch work again? my watch was just 3 years old! 

 

Moderator Edit: Clarified subject

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‎09-18-2020 12:35 - last edited on ‎10-17-2024 11:02 by Fitbit Moderator

‎09-18-2020 12:35 - last edited on ‎10-17-2024 11:02 by Fitbit Moderator

@sara3107 It's nice to see you in the Fitbit Community. Thanks for taking the time to share what you've experienced with your Fitbit Ionic. 

I appreciate the troubleshooting tried prior to posting. I've shared your post with our Support team and they mentioned that you already have a case with them please continue the communication through email, they'll be happy to assist. 

I'll be around if you have any additional questions! 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎09-18-2020 13:15

In response to SilviaFitbit

‎09-18-2020 13:15

yes. true I had but none of the helps worked for my watch. I thought to leave a post here , I was hoping to get a way to get my watch to start working again.
Is there any fitbit trusted place in Istanbul/Turkey that I can take my watch there to fix the problem?

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‎09-19-2020 12:32 - last edited on ‎10-17-2024 11:02 by Fitbit Moderator

In response to sara3107

‎09-19-2020 12:32 - last edited on ‎10-17-2024 11:02 by Fitbit Moderator

@sara3107 Thank you for getting back. 

Fitbit doesn't have any repaired centers where you could take your Fitbit. However, that's why we have different channels of communication where our Support team will help you and provide you with the appropriate options. 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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