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Ionic will not calibrate and wont read bpm

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‎07-11-2020 05:48

‎07-11-2020 05:48

Brand new ionic. Now fully charged. Firmware upated to 27.70.8.0. 

Now will simply not calibrate, useless device

 

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‎07-11-2020 05:50

‎07-11-2020 05:50

Can anyone help? We have reset phones and fitbit etc.. nothing seems to work

 

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‎07-11-2020 11:12 - last edited on ‎10-16-2024 08:09 by Fitbit Moderator

‎07-11-2020 11:12 - last edited on ‎10-16-2024 08:09 by Fitbit Moderator

@KevGilf A warm welcome to the Community. Thanks for the details mentioned and the troubleshooting tried prior to posting. 

Since your Ionic is showing you a calibration message, please try the following: 

- Plug your Ionic and setting it on a flat surface
- Restart it or shutting down (and turning it back on)
- Once the calibration has complete, a green check mark will show 

If you haven't done so, please ensure that your Ionic has been set up to your Fitbit account. 

Let me know the outcome. I'll be around if you have any additional questions. 

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