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Ionic will not charge or turn on.

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‎09-13-2021 07:23 - last edited on ‎09-13-2021 09:15 by Fitbit Moderator

‎09-13-2021 07:23 - last edited on ‎09-13-2021 09:15 by Fitbit Moderator

My Fitbit Ionic (purchased in August of 2019) will not charge or turn on. Yes, I cleaned the contacts. Yes, I used the charger unit that came with it. Yes, I used a low energy USB port, as well as the a/c plug. Yes, I pressed all three buttons at the same time to turn on/re-boot it. NOTHING I have done works and it's only two years old! What now Fitbit? I haven't found anything on line that I can do and that is different from above. You have my email address. Feel free to contact me.

 

 

Moderator edit: updated subject for clarity

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‎09-13-2021 09:14 - last edited on ‎08-23-2024 04:36 by Fitbit Moderator

‎09-13-2021 09:14 - last edited on ‎08-23-2024 04:36 by Fitbit Moderator

@DScottG It's great to see you in our Fitbit Community. I totally understand how you feel about your Fitbit Ionic since it on't turn on or take a charge. By the way, thank you for trying to get it resolved before contacting our forums.

I noticed that you contacted our Support team via chat and they also sent you an email. Please reply to their email in case more assistance is needed.

See you around.

JuanJo | Community Moderator

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