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Ionic will not charge

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‎06-17-2020 04:56

‎06-17-2020 04:56

I’ve had my ionic for 17 months now and now it’s not charging. Do you repair them??

Thanks Angela

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‎06-17-2020 15:01

‎06-17-2020 15:01

Hi @Creativecuts01, welcome to the Community Forums!

 

Thanks for your post. To better assist you with this, can you please let me know if the heart rate sensors of your Ionic are still flashing or is your device completely unresponsive? Does it vibrates when you put it to charge? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Let me know if you have any additional questions, I'll be here.

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