Ionic will not connect to Iphone 8

[1ST_Noble]

After one year of perfect operation my Ionic now fails to connect to my iPhone 8.  It began when I visited another time zone (Eastern -> Central).  The iPhone automatially changed the time and so did the Ionic - as we moved into Central.  While there, it began not connecting. - followed all the suggestions about getting near the router, fully charged, "forget other blue tooth devices"  No luck. 

When we returned to Eastern Time and our home wireless network - where it has worked perfectly for a year - the problem continues.  As of this writing the app shows "Found it!" with "connecting to Tracker" at the bottom of the screen with that "wheel of death" spinning for over an hour.  I have repeated procedure several times with no results.  I reset the ionic several times with same result.  Any suggestions out there?

[SantiR · Accepted solution]

@1ST_Noble Welcome to the Fitbit forums! Thanks for reporting the situation you are experiencing with your Ionic not syncing properly with your iPhone 8. Thanks for sharing all of those details regarding this. Also, thanks for trying the restart steps in order to sort this out.

In this case, I'd recommend trying these syncing troubleshooting steps in order to sort this out. Try all of those steps in the order given there for best results. This has helped other users in the past.

Try that out and let me know how it goes! 

[1ST_Noble]

Hallelujah!!! Thank you for the excellent help and guidance for fixing the bug in my system! The step - previously unknown to me - that did the trick was shutting down the Ionic. I had tried the two button "reset" numerous times, but - no joy. So with that little detail taken care of, I'm back on the game again.
Thank you again!
And Merry Christmas to you and all the FitBit gang there.
Ron Noble

[SantiR]

@1ST_Noble Thanks for your reply, you are very welcome! Thanks for trying those steps, I'm really glad they were helpful for you and that you are back in the game again! Hopefully, this will be helpful for other users too. 

Also, take a look at the Discussions Board as you will find a lot of interesting things there. Feel free to post on any thread you want. If you are looking for Fitbit friends to compete with on challenges, check this thread to add some! 

Thanks again and Merry Christmas for you and your beloved ones!