Ionic will not sync or connect to WiFi

[1977nathan]

My new "super smart watch "will not sync contect to WiFi and has lost 18 minutes in time over 3 days . I managed to sync on set up after first setup it will not sync .I have followed all trouble shooting via phone and live chat and nothing will work . A factory reset has been done . I have tried two devices that are fully supported . Fitbit have not responded to last message .there advise was wait for a new firmware update .with no timescale  . NOT good enough . A £300 watch should work . I would like a replacement and if this doesn't solve issues sorry but will have to look to another fitness tracker . I had no problems with my surge apart from band peeling .  

[Lopemon]

looks like things going to repeat itself. all the email support suggestions are just things I did already (for many times) without success. for sure it's a bluetooth issue - either a hardware problem in my iconic, or a software bug in the os2.0/fitbit phone app.

[Behive]

Mine seemed to be ok for about a week but is now back to random. The only thing that has helped as a temporary fix is to turn off the ionic and phone and restart them both at the same time. Not ideal but it does seem to work. I do this in the evening to make sure stats are logged. 

[lablover55]

Agreed. The flyer I have yet to be able to upload music and it took forever to be paired.

[Wesbur]

Is there a fix for the sync and WiFi connect issues? I've spent hours trying to sort my watch out today with no success, won't sync using pc or iPad or Samsung s8... Apps music, Strava etc not connecting ... it is the whole point of buying the watch... 

[Behive]

@Wesbur don’t waste any more time on it. I spent over two months trying all sorts of temporary solutions, rebooting, factory resets etc in the belief it was a software issue that would be resolved with an update.

Two updates later it got it got worse and even temporary fixes no longer worked. It seams like it’s a hardware issue on the early ionics. 

Contact support and push for a replacement   It’s the only real solution 

[Wesbur]

Was afraid this was the case... seems to be common fault... my fitbit hr and my mother's one did same a couple of months in just with normal sync, but ionic syncs for normal stuff just not music and apps... which is whole point. Thanks for advice 🙂


Sent from my Samsung Galaxy smartphone.

[CathyG7]

Hi, I am jumping in on your post as I am having the same issues with my Ionic and am so disappointed as well.  My is compatible and still won't sync.

Hope Fitbit finds a fix soon!  

[MaricopaJoe]

I've had mine since 1/2018 and it can never connect to WiFi.  I've even set my router to Ionic's mac address and still no joy.  However syncing with Bluetooth it syncs just fine.  I'm not sure it's worth complaining about.  What benefit is wifi sync over the Bluetooth Sync?

[Wesbur]

I just would like to download music on to it so I don’t have to take my phone... was whole point of watch to be honest or a cheaper version would have done fine....

Sent from my iPad

[MaricopaJoe]

I use the fitbit connect app to sync music from Windows.  http://cache.fitbit.com/FitbitConnect/FitbitConnect-v2.0.2.7038-2018-04-11.exe

[SuzyWall]

My Ionic will not stay synced to my Iphone.  Please what is the permanent solution? I have to reset mine several times a day.

[MaricopaJoe]

1. Do you have the latest IOS version 11.4?
2. There is setting in the app on the iphone to make sure it keeps the sync. 
3. Try leaving the app running in IOS and see if it syncs then.  I had to do that until a recent update.

[SuzyWall]

Thank you this worked!!!  I’m a happy walker again

[apmgold]

Well done that man.

[MrReallyAngry]

Dreadfull customer service and dreadfull product, my first failed to connect to anything of use and couldn't even be used as a watch abroad as we could not change the time zone before we travelled or during.

Broke on holiday, new unit arrived today and can't get that to connect to anything either

utter rubbish

[SuzyWall]

I have had mine for over a year. Most of the time it will not sync to my iPhone. I do not understand why Fitbit does not want to fix the problem. It is a problem with almost everyone will not ever buy another Fitbit product until they address this problem with their products.

Get Outlook for iOS

[MaricopaJoe]

You need to leave the app running in the background. I have the Sam problem with IFTT. DON'T CLOSE THE APP AND LET IT SYNC

[Gmupset]

Can't get the wifi connect at all...went through the setup up and it states "success" but when I go in to the setup it states "off" for wifi. $300 for a step counter : )

[MaricopaJoe]

Restart the fitbit or reset it. Turn off bluetooth

[Gmupset]

Hi Jogger,
I've done this several times. The response is "success, you are ready to go"....but going into Fitbit ionic watch ($300)...it states wifi off" . I have never been able to get the wifi connected. No music transfers...only step counts and heart rate...successfully transferred.

Sent from Yahoo Mail on Android