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Ionic will not sync

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‎11-29-2020 21:04 - last edited on ‎11-30-2020 10:08 by

‎11-29-2020 21:04 - last edited on ‎11-30-2020 10:08 by

hi, help please.

my Ionic can't seem to sync with app/hp. have tried shutting down and restarting  it still won't sync. 

the Ionic seems to be tracking everything else fine but just won't sync.

 

 

Moderator edit: subject for clarity 

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‎11-30-2020 10:07

‎11-30-2020 10:07

Welcome to the Fitbit Community, @princessPuteri.

 

I appreciate your participation in the Forums and sharing that your Ionic stopped syncing. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. If you continue experiencing difficulties with syncing, please follow our troubleshooting instructions at Why won't my Fitbit device sync?

 

Let me know how it goes. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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