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Ionic with screen and battery issues

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‎08-24-2020 16:31 - last edited on ‎08-25-2020 07:06 by Moderator Alum

‎08-24-2020 16:31 - last edited on ‎08-25-2020 07:06 by Moderator Alum

After last update The Screen flickers, show green strips, fades, goes black and battery loses charge quickly.

 

Ive tried multiple restarts, clock face change and factory reset. All these options seem to make the problem progressively worse not better. I now can’t make out anything but some vertical green line when I press the left button. It’s now completely unusable 18months after I bought It.

 

Moderator Edit: Clarified subject

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‎08-25-2020 07:11

‎08-25-2020 07:11

Hi @PoongaPete nice to see you again on the Fitbit Community Forums.

 

Sorry to hear about the issues with your Ionic. You did a great job trying to fix it with the steps you mentioned on your post. Since your Ionic is not responding, I've requested a case on your behalf with our team, they will be contacting you shortly.

 

I'll be around, let me know if you need anything else.

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

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‎08-25-2020 09:52

In response to YojanaFitbit

‎08-25-2020 09:52

Hi,

This is the same thing that is occurring with my Ionic. I have tried the same attempts to fix my watch too with no results.

 

Can you help. Thanks.

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