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Ionic won't charge after 2 months of no use

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‎12-27-2019 15:24 - last edited on ‎12-28-2019 10:04 by Fitbit Moderator

‎12-27-2019 15:24 - last edited on ‎12-28-2019 10:04 by Fitbit Moderator

Ive had my fitbit ionic for approx 9 months, I haven't charged it up for the last 2 months. I have popped it on to charge and nothing... although I can feel the charge. Anyone experienced this? I have the box but I cant find my receipt (Argos). 

 

Moderator edit: Updated subject for clarity 

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‎12-28-2019 10:06

‎12-28-2019 10:06

@Kittyp24 Welcome to the Community. Thanks for letting me know that you've had your Ionic for 9 months. 

 

I appreciate the details mentioned. In this case, I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email, they will continue assisting you. 

 

I'll be around if you have any additional questions. 

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