Ionic won't charge and shows Fitbit logo

[SunsetRunner]

My Ionic won't charge, showing connection,  flashing battery indicator as if charging. after several restarts, I did the three buttons to reset all .  No success.  … bright fitbit logo flashing constantly.

Moderator edit: subject for clarity 

[Odyssey13]

Hi @SunsetRunner  this article - click - will help you with trouble charging.

[SunsetRunner]

Still not charging. Did according advice     now tally dead. Did live chat, did as suggested. Still no good.  Not Happy with Google,    NOT HAPPY. !!  NOW MY BED TIME. Please leave me something positive..

By ( my ) morning,  I hate Google enough as it is.. shall leave my   Ionic connected to fitbit. Scharger   

   Cheers  

[SilviaFitbit]

@Odyssey13 Thanks for the assistance provided.

@SunsetRunner Hi there. Thanks for the troubleshooting performed and the details mentioned. 

I see where your frustration is coming from. I was able to see that you already have a case with our Support team, it's recommended to continue the communication with them, this to avoid any confusion or duplicate troubleshooting performed. 

Thanks for your understanding. See you around. 

[SunsetRunner]

Thank for calling back and mentioning my previous issue with my "replaced"
Ionic. If .. it is now seems to Fitbit that it may be the cable, please
tell, I shall follow this up in shop as that was NOT replaced for I did
not have it on me.
Thank you.

[SilviaFitbit · Accepted solution]

@SunsetRunner Thank you for getting back. 

I appreciate the options shared by our Support team. In order to avoid any confusion, it's recommended to continue the communication with them, they'll be happy to provide additional solutions. 

Have a nice day. 

[SunsetRunner]

All I got is to read a list with what to do,  done it again and again. No result.  what I have now is;  when plugging in a flashing blue fitbit logo, when it connects (Bluetooth) with my Samsung FE20 android I see a flashing battery as if charging and a constant bright white fitbit logo with enough light to see where I am in the dark room,  so power would be getting to my Ionic right? on my Bluetooth connected android I am told that and update is  available and a firmware ready for install. but the battery is zero after hours with the bright light. etc. etc.  

please connect me with someone that write me a fix. So I can learn what I did wrong or not. and how to get my Ionic back to life I hate to think that after about 6 months use my Au $ 300 Ionic has been updated to end of life because it is an old model Fitbit unit.

Please reply as if you are a real person.

Thank you 

[Odyssey13]

Hi @SunsetRunner  the responses you get on these forums are from real people. As the moderator Silvia posted above, you'll need to get back with customer support, since they were already assisting you. Customer support can "see" more on their end, including your battery and how it's been charging. Get with them and let them guide you.

[SunsetRunner]

Please send me the link for custome support

[Odyssey13]

https://myhelp.fitbit.com/s/support?language=en_US 

You might need to click on it and get your country @SunsetRunner as my link goes to the US options