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Ionic won't charge or restart

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‎09-11-2021 01:15 - last edited on ‎09-11-2021 05:12 by Fitbit Moderator

‎09-11-2021 01:15 - last edited on ‎09-11-2021 05:12 by Fitbit Moderator

My Fitbit ionic won't charge, so I shut it down and now can't restart it or charge it or do anything. The screen just has a red 0% inside a battery logo.

 

 

Moderator edit: updated subject for clarity

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‎09-11-2021 05:12 - last edited on ‎08-23-2024 04:38 by Fitbit Moderator

‎09-11-2021 05:12 - last edited on ‎08-23-2024 04:38 by Fitbit Moderator

@Evemariesaint It's great to see you in our Fitbit Community. Regarding the charging issue that your Fitbit Ionic has experienced, I noticed that you contacted our Support team and they assisted you via chat and they'll contact you via email in order to follow up. Please keep an eye on your email account.

See you around.

JuanJo | Community Moderator

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