Ionic won't charge or turn on

[ANULKA]

hi last year in june I bought a Fitbit iconic from argos, and unfortunately it stopped working today. the condition of the watch is perfect and I do not know what could have been the reason. Unfortunately, I do not know what I should do in this case, would you give me some advice? Thanks

Moderator edit: subject for clarity 

[JuanJoFitbit]

@ANULKA Welcome to our Fitbit Community. I totally understand how you feel since your Fitbit Ionic is not working properly. Please provide more details about the issue that your Fitbit device is experiencing.

- Did the screen stopped turning on?
- Did it stop charging?
- Did it stop syncing?

See you later.

[Guy_]

Hi, it will probably be better to try and get it working again. There are often simple remedies unless it's categorically dead.

As it's under warranty for 2 years you can take it back for replacement at Argos but as it's not made anymore you may not get another. Then you may have to buy a new model of watch, or they may get you someone's refurbished one.

[ANULKA]

Screen  stop turning on ,  and stop charging 

[Guy_]

Hi, if it's not charging, then the battery will be flat, and you can't turn it on.

Try using a computer port to charge it. Note if the computer detects a device when you plug it in.

Is it possible the contacs are dirty?

[ANULKA]

everything is clean. I guess it just stopped working. I will try to connect it to the computer tomorrow, thank you for your help!