Ionic won’t charge or turn on.

[Shellie1307]

Hi all. I’ve been away for the weekend and my ionic does on the first day. 

Its been unused for 3 days. I came home today and put it straight on charge. It’s been on charge for 4 hours and it’s still completely dead. I’ve tried cleaning the ports, I’ve tried holding down the bottom right and left button whilst it’s on charge and still nothing. 

Any advice? Thank you. 

[SilviaFitbit]

Welcome to the Community @Shellie1307. Thanks for the troubleshooting that you've tried and the details mentioned. 

In this case, I've shared your post with our Support team, they will continue assisting you. 

I'll be around if you need further assistance. 

[Shellie1307]

• Thank you. I’ve left my Fitbit on charge all day whilst I’ve been at work. It’s had nearly a full 24 hours of charge and still nothing. The screen is completely dead and no green light on the back. I’ve tried cleaning the ports, and held  the back and bottom button and still no power. 

[SilviaFitbit]

Thanks for getting back @Shellie1307. I apologize for the delay in my reply. I appreciate the troubleshooting that you tried. 

I've shared your post with our Support team. Please continue the communication through email, they will provide you with options based in the Fitbit Warranty. 

I'll be around if you need further assistance.