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Ionic won’t charge or turn on

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‎06-27-2019 12:25 - edited ‎06-27-2019 12:56

‎06-27-2019 12:25 - edited ‎06-27-2019 12:56

My Ionic started acting up not long ago, like holding the charge for shorter times and taking longer to reach full charge. The other day it wouldn’t turn on or charge at all. I have cleaned both the charging area on the back as well as the charger with cotton swabs and rubbing alcohol. After that I tried multiple USB ports as well as multiple charging cables. Nothing. There is a little moisture in the sensors on the back as well. What can be done after the trouble shooting I have tried? Thanks!

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‎06-28-2019 11:19

‎06-28-2019 11:19

A warm welcome to the Community @AshAngelle. Thanks for the details mentioned. I appreciate the troubleshooting tried. 

 

In this case, I've shared your post with our Support team, they will continue assisting you and letting you know the options they have for you. Remember that any option they provide is based in the Fitbit Warranty. 

 

I'll be around if you need further assistance. 

 

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