Ionic won't charge or turn on

[Carriecathleen]

Purchased Iconic 13 months ago for my husband’s birthday. He used it for literally maybe 2 months (if that), but decided he liked his Alta better. Fast forward to tonight I decided to pull it out of the drawer and charge it up to see if I liked it better than my Versa. Nothing. No charge after leaving on for over 2 hours. I did the recommended cleaning and still nothing. Seeing it’s just out of warranty and after reading similar issues with no helpful resolutions, I’m sure I’m S.O.L.. I’m hopeful a Fitbit representative will have something helpful to tell me and not simply offer 40% off a replacement. After reading the different threads there definitely seems to be a battery issue and it’s irresponsible for them to not resolve it.

Moderator Edit: Clarified subject

[izlikedat]

Yes all of them

RF

[Aglasshorse]

Yes all of them. It is dead dead.

Sent from my iPhone

[pscexb]

Yes, I tried all the steps in the article.

[Tric]

Yep, same thing happened to me!

[Tric]

They will tell you out of warranty and give you 35% off towards a new one!

[SilviaFitbit]

@Aglasshorse Thanks for confirming the troubleshooting tried. I've shared your post with our Support team and they mentioned that you already had a case with them please continue the communication through email, they'll be happy to help.

@pscexb Thanks for getting back. Since our team has access to your case please continue the communication through email. 

@Tric Hey there. Thanks for your input, our team reviews each case individually and the option provided is based in the Fitbit Warranty. 

I'll be around if you have any additional questions. 

[Radar62]

I received a replacement watch after being told that my first one had a tendency to catch fire. The new watch , an Iconic and it has been fine , but all of a sudden it wont charge . Has anyone else had the same problem?

[Radar62]

Ok , i just figured out what's wrong . there is a pin missing from the charger. now i just need to gure out where to get a replacement cord. although to be honest the whole fitbit thing is becoming more of a hassle then its worth

[LZeeW]

@Radar62   Fitbit recalled the Ionic.  Please don't waste any time trying to get a replacement cord.  Please read this thread for more information.

[izlikedat]

Get a Apple Watch!

Regis

[LucioFitbit · Accepted solution]

Hello everyone,

I want to inform that this specific device is currently under recall. For more information about our voluntary Safety Recall of Fitbit Ionic Smartwatches, please visit our webpage at help.fitbit.com/ionic. I am going to close this thread to keep the Community organized.

Have a nice day.