Ionic won't charge or turn on

[Annabiss]

Plugged in my Fitbit when it was at 0% . It’s checked on it a few hours later and it was still dead even after trying to turn it on. Left it to charge another day and it still won’t go on. 

Moderator edit: subject for clarity 

[Rich_Laue]

Plugged it into what type of supply @Annabiss?

How long has the ionic been so zero? 

Have you tried cleaning the charging contacts with isopropyl alcohol? 

Do you see any damage in the contacts? 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Annabiss. It's nice to see you arounf, @Rich_Laue.

@Rich_Laue Thank you for your support!

@Annabiss Thank you for sharing the details of the issue you’re experiencing. I recommend following the complete troubleshooting instructions at Why isn't my Fitbit device's battery charging?

Let me know how it goes. 

[Annabiss · Accepted solution]

I did a thorough cleaning of the charger and where it connects to the Fitbit. Success! It’s in and working ! Thank you for the prompt response

Sent from my iPhone

[LiliyaFitbit]

Thank you for your reply, @Annabiss.

This is great news and I hope you continue enjoying the Fitbit experience! Let me invite you to visit our Health & Wellness board where you can share your experiences, make new friends and create your own topics.

Keep on visiting the forums!