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Ionic won't charge or turn on

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‎02-06-2021 11:54 - last edited on ‎02-07-2021 10:02 by

‎02-06-2021 11:54 - last edited on ‎02-07-2021 10:02 by

My iconic will not charge or turn on. I have tried pressing all buttons for 12 seconds but it's completely dead. It is not wet, scratched or damaged in any way.  Any ideas? Thanks 

 

 

Moderator edit: subject for clarity 

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‎02-07-2021 10:05

‎02-07-2021 10:05

Welcome to the Fitbit Community, @Kari9134.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I recommend following our complete troubleshooting tips from this help article: Why isn't my Fitbit device's battery charging?

 

Hope this helps!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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