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Ionic won’t charge

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‎07-04-2020 16:41 - last edited on ‎07-05-2020 17:41 by Fitbit Moderator

‎07-04-2020 16:41 - last edited on ‎07-05-2020 17:41 by Fitbit Moderator

This is my third ionic. All of which have had this same problem.  Stopped working won’t charge or turn on.  Have tried everything.  Reached out to help chat today with no resolve.  Although my device is registered I had to provide my order confirmation number to prove I purchased this device from them.  What’s the purpose of registering a device if you have to keep a order confirmation number.  Anyway help was not able or wouldn’t help.  So disappointed in Fitbit.  This is a known issue and yet they don’t fix it.  My ionic is up to date well taken care of and as you all know not cheap.  The fact that this is a Fitbit problem I won’t be purchasing another one think 3 in two years is enough proof that the company doesn’t back their product.   To bad really liked the watch when it worked. 

 

Moderator Edit: Clarified subject

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‎07-05-2020 17:41

‎07-05-2020 17:41

Hi @Kt222, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the input that was shared, I understand how frustrating this matter can be for you. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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