Ionic won't charge

[Costeeeee]

FitBit Ionic stopped charging completly.

1. No Screen
2. No Heartrate light flashing

I have tried

• Leaving it charge for a prolonged period
• Cleaning the Ports
• Attempting Factory reset but nothing happened on the screen
• Ive only ever used the Fitbit charger
• Ive never used the device in water

Any Help would be appreciated.

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @Costeeeee.

I'm sorry to hear about the difficulties you experienced with your Fitbit Ionic. Thank you for trying to get them resolved before contacting us.

If you followed these troubleshooting steps to resolve battery issues without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Have a nice day.

[Larsons]

If your Fitbit Ionic isn’t turning on, it may not have been charged correctly. Try charging the smartwatch for a few minutes to see if that helps, then turn it on in the same manner as you usually do. atlas fusd

[LucioFitbit · Accepted solution]

Hi there @Larsons, welcome to Community Forums.

Thanks for the information provided, your post is very helpful.

For more information about our voluntary Safety Recall of Fitbit Ionic Smartwatches, please visit our webpage at help.fitbit.com/ionic I am going to close this thread to keep the Community organized.

Have a good one.