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Ionic won't connect to GPS

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‎02-28-2021 08:02 - last edited on ‎03-01-2021 10:59 by

‎02-28-2021 08:02 - last edited on ‎03-01-2021 10:59 by

My Ionic won't connect to GPS.. Keeps ayong searching. I've restarted the fitbit and also logged out and back into the app 

 

 

Moderator edit: subject for clarity 

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2 REPLIES 2

‎03-01-2021 10:59

‎03-01-2021 10:59

Welcome to the Fitbit Community, @Charmaine1971.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I recommend making sure your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app?  Please check if GPS connects after each step:

 

1. Force quit, and reopen the Fitbit app to refresh the connection with your device.
2. On your phone, go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Restart your phone.

 

For more information about using GPS, see How do I use GPS on my Fitbit device?

 

Hope this helps!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎03-02-2021 03:05

In response to LiliyaFitbit

‎03-02-2021 03:05

I have the same problem as the OP--but only on the Run setting of the Exercise app, and only for the past 14 days (previously worked!). When I use the app for hiking and select Hike mode, GPS mapping works perfectly and downloads full data on route, steps, splits, distance, elevation, including map. When I select Run, only gives me distance (often inconsistent--shows 2 x my actual run), splits and pace--no map. GPS continually searches in Run mode. I have tried all online suggestions, reloaded Fitbit app 17 times, restarted both watch and phone 40+ times, ensured software is up-to-date . . . Very annoying when relying on mapping data for distance training. Please help!

 

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