Ionic won't connect to Wi-Fi

[sheepdogfit]

app wont let me change the wifi and nothing lets me sync the fitbit ionic or update it. I have brought it to bestbuy and have tried everything it seems. haven't been able to use it for a long time now over a month almost. I lvoed the ionic until this problem I almost never where it now and am thinking of switching to garmin or something at this point. please help.

Moderator edit: updated subject for clarity

[MarreFitbit]

Welcome to the Fitbit Community @sheepdogfit! Sorry to hear about the syncing issues you've been experiencing with your Fitbit Ionic. 

For the syncing issues I'd recommend taking a look at the article: Why won't my Fitbit device sync?

On the other hand, if you have trouble connecting your watch to Wi-Fi, first make sure that your Wi-Fi network is working correctly and that your network type is compatible with your watch. 

After you verify the network is compatible, plug your watch into the charger and make sure it’s in range of your Wi-Fi network. For a stronger Wi-Fi connection, move your watch closer to your router. If you still can’t connect to Wi-Fi, complete the steps below based on your issue. Wi-Fi won’t work on your watch when the battery level is below approximately 25%.

If you have trouble adding a Wi-Fi network, complete the steps below. 

1. Restart your watch by pressing and holding the back (left) and bottom buttons until you see the Fitbit logo.
2. Go back to the Fitbit app and try again to add a Wi-Fi network.
3. If you see other networks appear in the list of available networks, but not your preferred network, move your watch closer to your router.

If you still can't connect your watch to Wi-Fi, continue to step 2.

Remove your watch from the list of Bluetooth devices on your phone (known as "unpairing"). 

1. On your phone, go to Settings > Bluetooth > your device name > find an option to forget the device.
2. Go back to the Fitbit app and try again to add a Wi-Fi network.

Note that you must set up notifications again after unpairing your watch from your phone.

If you have a hidden Wi-Fi network, it may not appear in the list of available networks under Wi-Fi Settings in the Fitbit app. So, manually add the network in the Fitbit app after double checking the network is compatible. For instructions, choose your device:

iOS and Windows 10:

1. From the Fitbit app dashboard, tap or click the Account icon > your watch tile.
2. Tap or click Wi-Fi Settings.
3. Under Networks, find the option to manually add a network and enter the network name and security type.

Android:

1. From the Fitbit app dashboard, tap the Account icon > your watch tile.
2. Tap Wi-Fi Settings.
3. Tap the 3 dots in the top right corner > Add network manually.
4. Enter the network name and security type.

Give this a shot and let me know the outcome! 

[sheepdogfit]

It still does not work

V/R
Ridley, Matthew J
United States Army
Mass. National Guard
B.S. Criminal Justice
minor - Biology
M.B.A. - Management

[MarreFitbit]

Thanks for getting back to me @sheepdogfit and for following the steps I provided. I have reached out to our support team and created a case regarding your inquiry. Someone will be reaching out to you within the next 24-72 hours with next steps. 

Point me out if there's anything else I can do for you in the meantime. 

[lausus]

My Ionic won't sync as well. It shows that it last synced at 6:13PM yesterday. I tried the above steps and it hasn't changed. 

[MarreFitbit]

Welcome on board @lausus, thanks for jumping in here! While reading your post, my first thought is that your Ionic might be no longer paired to your Fitbit account and that's why it's not syncing or connecting to your phone's Bluetooth. In order to solve this, please go to the Bluetooth settings on your phone and remove the tracker. In the list of Bluetooth devices you'll see the Ionic and next to it, this symbol "!". Hit the symbol and it will take you to the next step, once you're there select the option that says "Forget this device".

Once you've made sure about that, go back to the Fitbit app, go to the "Account" option in the upper right corner and select "Set up a Device". This should start the setup process for your device. 

If you can't get started with your Fitbit device, usually a missing requirement is the cause. Carefully review the requirements below, if you're using the Fitbit app for iOS, Android, or Windows 10:

• Note that you can't set up your Fitbit device from your phone or tablet's Bluetooth screen; you must open the Fitbit app and follow the on-screen instructions.
• The software on your phone or tablet is up to date. To see if an update is waiting to be installed:
  • iOS—Tap Settings > General > Software Update.
  • Android—Tap Settings > About Phone or About Device > Android Version.
  • Windows 10—Tap or click Start > Settings > Update & security.
• The Bluetooth setting on your phone or tablet is on. To find it:
  • iOS—Tap Settings > Bluetooth.
  • Android—Tap Settings > Connections > Bluetooth.
  • Windows 10—Click or tap Settings > Devices > Bluetooth.
• (Android only) Double-check the following information about your phone or tablet:
  • Your device is supported by the Fitbit app. For the latest list, go to http://www.fitbit.com/devices.
  • Your device doesn't have a set up or sync issue listed on What should I know about using the Fitbit app on my Android device?
  • Power Saving Mode is turned off on your device. This mode frequently causes the device to disable Bluetooth. 
  • (Version 6.0+ only) You have location services turned on and the Fitbit app has permission to access your location. For more information, see Why is the Fitbit app prompting me to turn on location services?

If you're still unable to set up, try these troubleshooting steps:

1. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
2. Try setting up your device again.
3. Restart your Ionic again.
4. Try setting up your device again.
5. If you can't set up after a restart, reboot your phone or tablet (turn it off and then back on).
6. Try setting up your device again.
7. If you can't set up after the reboot, try uninstalling and reinstalling the Fitbit app.

Hope this helps, point me out if you need further assistance! 

[Augurey]

Is there anyone within fitbit looking into this being a bug in fitbit's end with their app? There's a multitude of posts from many users with this same issue that troubleshooting isn't resolving nor are users getting anywhere by contacting support.

I can't imagine that many users having the same exact problem being a user issue rather than an issue on fitbit end.

I'm sure fitbit users would be very grateful to have this issue escalated and have it looked into. I think most would be understanding if it took a little bit to figure out the issue and fix it if they knew it was at least being addressed and looked into rather than repeatedly being told to troubleshoot, then conact support and then just be told they have no idea what the issue is.