Ionic won't connect to iPhone 7 Plus

[pk78731]

after the the multi step process to reconnect, it only stays connected for about 20 minutes, please tell me this is going to be fixed.....getting it to reconnect should not be a 10 step 10 minute process....

Moderator edit: updated subject for clarity

[MarreFitbit]

Thanks for stopping by @pk78731! While reading your post, my first thought is that your Ionic might be no longer paired to your Fitbit account and that's why it's not syncing or connecting to your phone's Bluetooth. In order to solve this, please go to the Bluetooth settings on your phone and remove the tracker. In the list of Bluetooth devices you'll see the Ionic and next to it, this symbol "!". Hit the symbol and it will take you to the next step, once you're there select the option that says "Forget this device".

Once you've made sure about that, go back to the Fitbit app, go to the "Account" option in the upper right corner and select "Set up a Device". This should start the setup process for your device. 

If you can't get started with your Fitbit device, usually a missing requirement is the cause. Carefully review the requirements below:

• Note that you can't set up your Fitbit device from your phone or tablet's Bluetooth screen; you must open the Fitbit app and follow the on-screen instructions.
• The software on your phone or tablet is up to date. To see if an update is waiting to be installed:
  • iOS—Tap Settings > General > Software Update.
• The Bluetooth setting on your phone or tablet is on. To find it:
  • iOS—Tap Settings > Bluetooth.

If you're still unable to set up, try these troubleshooting steps:

1. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
2. Try setting up your device again.
3. Restart your Ionic again.
4. Try setting up your device again.
5. If you can't set up after a restart, reboot your phone or tablet (turn it off and then back on).
6. Try setting up your device again.
7. If you can't set up after the reboot, try uninstalling and reinstalling the Fitbit app.

Hope this helps, let me know the outcome! 

[Mondell]

Hi. Sorry to say that my ionic doesn’t stay connected to my iPhone too.  Huge problem and doesn’t go away.  I’m giving up on this product, it’s wasting my time.

[MarreFitbit]

Hey there @Mondell, thanks for jumping in here! Sorry to hear that your Ionic is not connecting to your iPhone. 

So I can better assist you with this, can you please let me know if you've tried every single steps I've suggested  here?

Looking forward to your response! 

[Mondell]

Tracker has been found then searching for a connection for two hours to no
avail...

[MarreFitbit]

Thanks for getting back and for the update provided @Mondell! Sorry my friend, but I'm still wondering if you tried the steps I've shared in this post? If you did, can you please try using a different mobile phone included in our list of supported devices to see if you face with the same issue? 

Looking forward to your response! 

[Mondell]

Turned off then on again the Fitbit watch as well as the blue tooth on the
apple phone. That seemed to be the winning combo to connect the watch to
blue tooth.

[Jdrobertson32]

Mine wouldn’t connect to my phone anymore on 02SEP18. So I called customer support on the 03SEP18 and they had me go through every step in the book and even got to the factory reset and start from complete scratch on the Fitbit app. Got my case number and got off the phone to allow the firmware update to happen for over an hour. Connected perfectly fine...for 30 minutes. Called CS again and referenced the case number and they had me  forget the device on the phone, but leave everything the same on the app, and it worked fine....again for only 30 minutes. I called a 3rd time (all on the same day and over a period of 5 hours) and after going through one more round of resetting, they sent me a shipping label to send it in. Finally got a confirmation email that’s it got in and they are sending me a new one (shipping label created 18SEP18). And in “5-7” business days should arrive. 

Your best bet is to physically call in customer support and just grin and bare it through their troubleshooting guide until you get to a point where they run out of options. 

[MarreFitbit]

I'm glad to hear that your tracker is syncing again after restarting your watch and the Bluetooth on your phone. Thanks for sharing what worked for you @Mondell! 

Hey there @Jdrobertson32! Thanks for sharing your experience with our Customer Support Team. I'm happy to hear that they helped you with this. Please keep an eye on your inbox for updates from out team. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!