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Ionic won't connect to my phone's Bluetooth

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‎07-04-2021 04:25 - last edited on ‎07-05-2021 06:03 by Fitbit Moderator

‎07-04-2021 04:25 - last edited on ‎07-05-2021 06:03 by Fitbit Moderator

I did a factory reset. After numerous phone restarts, ionic left + right bottom button pushing, de-installing and re-installing the Fitbit app, unlinking and relinking bluetooth, i am still unable to synch my ionic. Its frustrating to see ionic "connected" on bluetooth but there is no data transfer between the phone and the ionic. A (factory) reset should be simple as 1-2-3 - am requesting the admin or anyone in the group to advise. Thx

 

 

Moderator edit: updated subject for clarity

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‎07-05-2021 06:03

‎07-05-2021 06:03

@Runtennis It's great to see you in our Fitbit Community. I totally understand how you feel about the syncing issue that your Fitbit Ionic has experienced. By the way, thank you for trying to get this issue resolved before contacting our forums.

 

Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

 

See you around.

JuanJo | Community Moderator

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