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Ionic won't connect to phone

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‎11-30-2021 10:38

‎11-30-2021 10:38

Hello, my Ionic won't connect to my phone. I already tried everything in Why won't my Fitbit watch connect to Wi-Fi? article. When I activate Blueooth on my phone, the Ionic appears in the list, and it will try to pair but it fails. I have a Galaxy S21, and I had this issue with my previous phone - a Galaxy S9. I'm not sure what else to do. Has anyone else experienced this? 

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‎11-30-2021 18:28

‎11-30-2021 18:28

Welcome to the Fitbit Community, @Cheyenne_224.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Ionic. Thank you for trying to get them resolved before contacting us.

 

I would like to mention that connecting your Ionic to Wi-Fi is recommended to update the firmware version, download clock faces and music. 

 

If you are having difficulties to use any of those features, please try to set up your Watch as a replacement device:

 

  1. Tap the Today tab EdsonFitbit_0-1638325540131.png, and tap your profile picture.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

If you are having difficulties to sync the stats recorded by your Ionic to your Fitbit account, please follow these troubleshooting steps.

 

Hope this helps.

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