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Ionic won't hold charge 24 hours

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‎08-10-2019 23:00

‎08-10-2019 23:00

This week my ionic runs out of battery in less than 24 hours and the face display is so light at times it can barely be seen.  Previously I only needed to charge it every 4-5 days. What is the warranty on this watch?  I purchased in Nov/Dec. 2017

Best Answer
23 REPLIES 23

‎05-27-2021 07:48

In response to Cyndinewsom

‎05-27-2021 07:48

this is my second watch because the first one they could not resolve or refund, so the watch is gone, bought a second unit and after about 2 years well here we go again not lasting 24 hours, so now you have to make sure your using nothing to drain it and it still dies before morning on a full charge from noon. So now its a normal time watch that doesn't last 24 hours, so much for a device to help with our health track. If you want to help show us how to change the battery at least it would be less costly than buying a watch every 2 years or maybe that is your intent after all.

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0 Votes

‎05-27-2021 20:03

In response to YM1515

‎05-27-2021 20:03

Welcome to the Fitbit Community, @YM1515.

 

I appreciate your participation in the Forums and sharing your experience. I understand how you are feeling and appreciate your efforts to resolve this. I recommend confirming our tips to prevent battery drain in Can I extend my Fitbit device's battery life?

 

Additionally, I recommend checking if your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app?

 

Hope this helps.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎02-21-2022 11:27

‎02-21-2022 11:27

Same here I bought mine in 2019 had for less than a year and I owe the steering service and it was literally the month my warranty ended and they wouldn't put me but offered me a 20% discount in a new watch, I eventually just got tired of constantly charging it and stopped wearing it. I have a been a fitbit customer for a while now as well having previously owned the charge hr, the versa, and I own the aria 2. So it was upsetting not to get any help!

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‎02-21-2022 18:48

‎02-21-2022 18:48

Hi;  I have the same issue as you. My Ionic worked perfectly up until 2 days ago, I charged it all morning, wore it in the late morning, was 100% charged. It was completely dead the next morning, upon connection to charge cord it registered 0% charged. This is a replacement, 2 years ago to a watch my wife bought me in 2017. Any idea what I do next?

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