Ionic won't pair anymore to Droid Turbo

[SunsetRunner]

My Ionic after one night out of the box stopped syncing even though it showed up as connected in the Android app. I delted the app, reset the phone, and no matter what I couldn't get it to pair with my Droid Turbo phone (yes compatible according to the list.)  I finally did a factory reset and got it to pair to a PC and got the OS2 update which seems to have made it worse.  I can not pair. 

In the app it says the Ionic was found and then times out trying to connect. On the phone, if I look at BT settings, the phone sees the Ionic.  But the watch won't connect and give me the 4 digit code.

I guess now I call for RMA?

Moderator edit: updated subject for clarity

[SunsetRunner]

I see in another thread you’ve managed to solve this. Hope it continues to work successfully.

[SunsetRunner]

It worked again for about 10 hours.  This morning I had to turn off BT on my phone and back on.  It did one sync and now it's back to no sync / communication. At least Fitbit sent and RMA - maybe I'll give it a week and send it back

[MarreFitbit]

Hey there @SunsetRunner, it's nice to see you around! Sorry to hear that your Fitbit Ionic couldn't connect to your Droid Turbo. Thanks for troubleshooting this inconvenience, nice way to go! 

I'm glad to hear that our Support Team is already taking care of the situation. I've shared your post with Customer Support, please keep a lookout in your inbox. 

Let me and @SunsetRunner know if there's anything else we can do for you in the meantime.

[SunsetRunner]

I wish it worked because besides some software shortcomings I liked it when it did work. Packed it up and sending back today. Maybe after I get a new phone I'll try a Versa