Ionic won't pair to iPhone 6 and running 45 minutes slow

[bambie1966]

Hi, I have zero tech knowledge but I'll try and explain. I had a Samsung 7 phone-App added to pair with my watch. Hubby dropped phone and now completely broke. Have been given an iPhone 6, I'm trying to pair this to my watch through Wifi but not having it, also trying to sync my watch through my laptop but don't know where to start. Whilst phone was broken and had no access-watch decided it was also broke or not going to work without the Samsung-HELP 

It is charging-at about 85% at the moment, through my laptop.

Also around the time the clocks went forward-BST clock has been running 45mins slow.

regards Karen

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @bambie1966.

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling about this situation and recommend trying the following:

1. Verify that your phone is compatible with the Fitbit app: fitbit.com/devices.
2. Make sure the Fitbit app is updated to the latest version on your iPhone: How do I update the Fitbit app?

3. Restart your phone.

4. Open the Fitbit app, tap the Today tab, and tap your profile picture.

5. Tap Set Up a Device.

6. Choose your device and follow the on-screen instructions to continue.

If you're experiencing any difficulties, please try our complete troubleshooting instructions in Why can't I set up my Fitbit device? After syncing, the time on your watch should be corrected. 

[bambie1966]

Hi

I’ve done everything and it’s still not working, very frustrating. I only the watch May 2019 after upgrading due to a fault with my other watch. Not happy at all.

Karen

Sent from my iPad

[LiliyaFitbit]

Thank you for your reply, @bambie1966.

I am sorry to hear about the frustration this situation has caused, thank you for your efforts and the additional details. I would like to confirm if you were able to pair the watch to your Fitbit account? Does it show anything on the screen? Additionally, I recommend checking if your Fitbit device is updated to the latest version: How do I update my Fitbit device? 

See you around.

[Tobin23]

In the case of your Fitbit Ionic, syncing issues may occur if the connection is interrupted. MyAARPMedicare
... Turn off your Fitbit Ionic and then turn it back on. Restart your phone and make sure Bluetooth is enabled. Make sure the Always Connected and All-Day Sync are enabled on your Ionic.

Moderator edit: content 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Tobin23.

I appreciate your participation in the Forums and sharing your input. Thank you for your time and efforts to help other users. 

See you around.