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Ionic won't pair to phone or laptop

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‎02-11-2021 07:25 - last edited on ‎02-12-2021 12:01 by

‎02-11-2021 07:25 - last edited on ‎02-12-2021 12:01 by

I'm beyond frustrated.  I think I'm done with Fitbit after all these years.  I've had nothing but trouble with this Ionic since I got it.  Latest is that it the screen went black so I thought I let the battery die.  Put it on the charger overnight & the next day it still says it's at 0%.  So I did a factory reset & it now shows that it's fully charged, but it won't pair to my phone or my laptop.  It just searches & searches and it won't connect.  Same trouble I had with my Blaze & they offered me 50% off of a new tracker (how I got the Ionic).  So here we are in the same place and another chunk of cash gone.  

 

My device is up-to-date, my phone app is up-to-date, Bluetooth is turned on, I've done factory reset, removed and downloaded the app.  I don't know what else to do.  Very disappointed.  Had way less trouble with the original Fitbit I had years ago. 

 

 

Moderator edit: subject for clarity 

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‎02-12-2021 11:59 - edited ‎02-12-2021 11:59

‎02-12-2021 11:59 - edited ‎02-12-2021 11:59

Welcome to the Fitbit Community, @imseansmom.

 

I am sorry to hear about the frustration this situation has caused. I understand how you are feeling and appreciate your troubleshooting efforts and the additional details. Usually a missing requirement is the cause and I recommend confirming the complete troubleshooting instructions to pair your watch to your Fitbit account at Why can't I set up my Fitbit device?

 

Hope this helps!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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