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Ionic won't pair with new phone

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‎02-28-2021 09:32 - last edited on ‎02-28-2021 21:20 by Fitbit Moderator

‎02-28-2021 09:32 - last edited on ‎02-28-2021 21:20 by Fitbit Moderator

I bought a new phone but my Ionic would not pair with it. I gave up and decided to pair it back with my old phone but it won’t pair with that either. I tried everything and have uninstalled and re-installed the app a few times. The phone can find the Ionic but just won’t pair with it. Do not know what else to do.

 

Moderator Edit: Clarified subject

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‎02-28-2021 21:19 - last edited on ‎03-13-2025 09:31 by Fitbit Moderator

‎02-28-2021 21:19 - last edited on ‎03-13-2025 09:31 by Fitbit Moderator

Hi @urkson, welcome to the Community Forums.

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward and try the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

Let me know if further assistance is needed and if you have any additional questions.

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‎02-28-2021 21:19 - last edited on ‎03-13-2025 09:31 by Fitbit Moderator

‎02-28-2021 21:19 - last edited on ‎03-13-2025 09:31 by Fitbit Moderator

Hi @urkson, welcome to the Community Forums.

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward and try the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

Let me know if further assistance is needed and if you have any additional questions.

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