help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic won't re-connect!!! Anyone else POed?

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-01-2018 00:06

‎08-01-2018 00:06

I have tried and tried and tried and then I tried again. My Ionic is less than a month old and I WANT MY APPLE WATCH BACK!!!!!!! This thing wont stay connected to save my life! I have tried every solution from every forum. Nothing but the same solutions, that don't work! Why wont they guarantee their product if you buy it in a store? Why should I have to buy extra coverage?

Best Answer
0 Votes
3 REPLIES 3

‎08-01-2018 01:19

‎08-01-2018 01:19

@PhatHund wrote:

I have tried and tried and tried and then I tried again. My Ionic is less than a month old and I WANT MY APPLE WATCH BACK!!!!!!! This thing wont stay connected to save my life! I have tried every solution from every forum. Nothing but the same solutions, that don't work!

 

Why wont they guarantee their product if you buy it in a store? Why should I have to buy extra coverage? If its under a year its still in warranty. You dont need to buy extra coverage

Maybe if you told us what is wrong we could help fix the problem

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎08-01-2018 01:29

In response to WendyB

‎08-01-2018 01:29

Ionic wouldn’t connect with my phone. I have been trying for 2 days. Finally about 4 hours ago I decided to follow the factory rest solution. Now my Ionic is a black screen with the fitbit logo just flashing. It’s stuck and wont do anything. I have literally been trying since 6:30 this morning to fix it and nothing. It just keeps flashing. I’ve pushed, held, pushed and held tried every combination I can think of. I’ve been on the forums, youtube, and any other resource I can find and all the answers just dance around the problem. Sorry I’m so grouchy, but this is getting old. I was loving my Ionic and suddenly in the last 2 days it has gone nuts. I mean seriously, who has the time to spend all these hours trying to fix a problem like this? I’m going to have to give up and just suck up $300. If it were an older product I have had for a few years I wouldn’t be so frustrated, but I’ve only had it for 28 days!
Best Answer
0 Votes

‎08-01-2018 07:10

In response to PhatHund

‎08-01-2018 07:10

Now that there is a black screen, I suggest contacting Fitbit support, @PhatHund. As @WendyB has pointed out, your still within the 1 year warranty period. 

Best Answer