Ionic won't respond after swim tracking

[pglieco]

I just bought my Fitbit Ionic in January 2021.  It is April 4th 2021 and it has already stopped working right.  In fact, customer service said my warranty is up?  So for over 160 dollars, I got three months out of this watch.  I will never buy one again.

As of now, I tried to use it to track my lap swimming.  And 24 hours later it will not stop tracking that exercise.  Why?  I cannot stop the workout or return to the original watch face.  So today I tried to record my jog workout and no luck.  It is frozen recording my swim laps.  I have tried to restart it with customer service and reset it.  No luck.  

My advice, save us a couple extra hundred dollars and buy an Apple watch.  

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @pglieco.

I appreciate your participation in the Forums and sharing the issues you've had with your Fitbit Ionic and your experience with Customer Support. I understand how you are feeling and thank you for your troubleshooting efforts. I am sure our Support team tried their best to help you, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. In case you have any doubts about the outcome, I recommend that you continue the communication with our Support team. I appreciate your understanding. 

See you around.

[pglieco]

Hello and thank you for the response. I purchased my Fitbit ionic on January 5th. It is April 4th and my watch doesn’t work.

So that means there is a three month warranty on a 160.00+ watch?

Like I said before. I have trained for a half marathon and a full marathon using a Fitbit. The watch lasted almost two years. I can accept that it stopped working.

This watch lasted three months and out of warranty? I am sorry but I will no longer be a believer in the Fitbit product.

Take care

Paul

Sent from my iPhone

[LiliyaFitbit]

Thank you for your reply, @pglieco.

I appreciate the additional details. I understand how frustrating this is for you as you have been a Fitbit customer for a long time. I recommend replying to the email sent by our Support team and providing these details so they can investigate further and double check your warranty options. I appreciate your understanding and look forward to getting you back on track.

Have a good day.